Sophie is the only the person in the studio who knows how to procure monogrammed slippers by Hermes. Not for herself, to clarify, but for a jet belonging to one of our clients. Endlessly upbeat whilst overseeing the minute detail of the specifying and procuring process, Sophie sets this complicated hare running and then guides it calmly to the finish. Along the way, items need to be flame-proofed, inspected, packed. And there are now 93,000 new bits of paperwork required thanks to the wisdom of lawmakers and, er, voters. Her RIVA Fiat 500 attracts covetous glances.